Reference

Our Terms, Your Account Rights

grs99 operates under a clear policy framework that covers how your account data is handled, what rules apply to your activity, and where you can reach us when something needs clarifying.

Account PolicyData HandlingCookie NoticeDANA · OVO · GoPayIndonesia Eligible Regions
grs99 Our Terms, Your Account Rights
CONTACT CHANNELS

Reach Our Policy Support Team

Questions about these terms, your data, or your account rights go to our support team directly. We handle policy-related queries separately from general account help so you get a clear, specific answer rather than a generic response.

Team online

Live Chat

Open the chat widget from your account page. Policy questions are routed to a specialist. Available during our published support window.

Email Support

Send your query to our support address from your registered email. Include your account ID so we can match your request without asking you to repeat details.

Account Help Centre

The Help Centre covers common policy questions, data request steps, and how to update your contact details without contacting support directly.

DATA AND SECURITY

How We Handle Your Account Data

Your data stays within the systems needed to operate your account and process payments. We do not sell personal data, and we do not use it for purposes outside what these terms describe.

Cookie Policy We use session and functional cookies to keep you logged in and remember your preferences. You can adjust cookie settings from your browser without losing account access.
Data Retention Account data is held for as long as your account is active and for the period required after closure under applicable record-keeping rules. You can request a summary of what we hold.
Account Security We apply encryption to your login session and payment data. If you notice unusual activity, use the account lock option in settings immediately and then contact support.
Request a Change To update your registered details or request deletion of non-essential data, submit a request through the Help Centre using your account email. We aim to respond within a clear timeframe set out in our data policy.

Common Legal and Account Questions

These are the questions we hear most often about how our terms work in practice. Each answer covers the actual process, not a pointer to another page.

Yes. Access depends on local law and is available only where your region permits it. You are responsible for confirming that your use complies with the rules in your area.

We collect your registration details, login activity, and transaction records linked to your DANA, OVO, or GoPay payments. This is used to operate your account and meet applicable record-keeping obligations.

Yes. Submit a data access request through the Help Centre using your registered email address. We will respond with a summary of the data we hold against your account.

Log into your account, go to account settings, and update contact details directly. For deletion of non-essential data, raise a request via the Help Centre and our team will process it in line with our data policy.

We retain data for the period required under applicable rules after closure. Non-essential data is removed on request. Payment records tied to DANA, OVO, or GoPay transactions are kept for the legally required retention period.

Contact our support team via the live chat or registered email channel. Policy-related queries are handled by a specialist, not the general queue, so include 'data query' in your message subject.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.